Send us your contact details by email and let us know what your request is about so that we can get back to you. We still stock the product you are looking for, would you like to know where to find it? Would you like to find out more about a writing instrument or artistic medium? Have you experienced an issue when placing an order in our online store? We will take care of your request.

Have you already browsed the FAQ? You might be able to find the answer to your question here.

Send us your contact details by email and identify the Caran d’Ache product in question so that we can get back to you. Would you like to know how to get it repaired and how much it will cost? What does the warranty cover? Our teams will find the perfect solution for your treasured Caran d’Ache product.

Have you already browsed the FAQ? You might be able to find the answer to your question here.

Send us your contact details by email and let us know what kind of personalisation you require so that we can give you the best possible suggestion. Would you like to give your clients and international employees one of the most authentic Swiss products? Will your brand be celebrating an anniversary in the near future? How can you create a personalised Caran d’Ache product? Do you know how many personalised item you would like to order? The Caran d’Ache team will put together an offer tailored to your needs.

Discover our range of corporate gifts

Our corporate gift advisers: Switzerland – France

Frequently Asked Questions (FAQ)

Send us your contact details by email and let us know the subject and purpose of your research so that we can provide the information you need. Are you a freelancer or do you represent a specific entity? Is it related to advertising, editorials, audiovisuals, interview requests or historical research? Any information you provide will help us accurately answer your request and provide the material you need.

Send us your contact details by email so we can provide the best advice possible. Are you a writing and drawing product retailer and would you like to extend the range of products you sell by opting for Caran d’Ache products? Have you opened your first store in your region and want to add Caran d’Ache to your product range? We will be happy to provide guidance.

Send us your contact details by email and provide details about your questions or what you are looking for so that we can get back to you. Would you like to know about the key points of our commitment to sustainable development? Do you own one of the very first Caran d’Ache writing instruments and would you like to tell us about its history? Are you passionate about drawing or an enthusiastic user of our products with an idea in mind? Write to our Reception and they will be happy to help.

Our Alert Us compliance reporting system provides you and all other external stakeholders with a dedicated communication channel to report potential cases of non-compliance with our ethical, social, and environmental commitments.